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Privacy Policy

Last Update: May 2024

INTRODUCTION

At Palm Distribution, we prioritize your privacy and are dedicated to safeguarding your personal data. We are committed to maintaining the trust our customers and clients place in us when sharing their personal information. This Privacy Policy details how we collect, use, handle, and disclose your personal data, and outlines your privacy rights and protections under the law.

Our Privacy and Cookie Policies explain how personal data is collected and utilized by the company, referred to as "Palm Distribution," "we," "us," and "our" in this document.

DATA CONTROLLER

Palm Distribution acts as the "controller" for data protection purposes and is responsible for your personal data.

You can file a complaint at any time with the Information Commissioner's Office (ICO), the UK's data protection authority (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns first, so please contact us initially.

We regularly review and may update this Privacy Policy. Please check this document periodically for the latest version.

 

This Privacy Policy covers the following sections:

  1. Data Protection Principles

  2. Why DBUK Collects Personal Information

  3. What Personal Information DBUK Collects

  4. Does DBUK Share Your Personal Information?

  5. Data Security

  6. Data Retention

  7. Your Legal Rights

  8. Glossary

1. DATA PROTECTION PRINCIPLES

DBUK follows these principles when handling personal data:

  • Lawful, fair, and transparent processing.

  • Collection for specific, explicit, and legitimate purposes.

  • Adequate, relevant, and limited data processing.

  • Accurate and up-to-date data.

  • Retention for no longer than necessary.

  • Secure processing to prevent unauthorized access, loss, or damage.

  • Transfer to other countries only with appropriate safeguards.

  • Availability of data to subjects, allowing them to exercise their rights.

 

We are responsible for demonstrating compliance with these principles.

2. WHY DOES PALM DISTRIBUTION COLLECT PERSONAL INFORMATION?

We collect personal data to:

  • Improve our products and services.

  • Process orders and payments.

  • Manage credit or cash accounts.

  • Enhance our website, marketing, and user experience.

  • Protect our website and organization.

  • Make personalized product recommendations.

  • Handle financial transactions and refunds.

  • Respond to inquiries.

  • Contact you about requested products or services.

  • Comply with legal obligations.

  • Prevent and detect fraud.

  • Provide customer support.

 

We may process your data with your consent, to fulfill a contract, or under other lawful reasons such as legitimate interest, ensuring your rights are respected.

 

Change of Purpose

We use your data only for its collected purpose unless we determine a compatible new use. For unrelated purposes, we will notify you and explain the legal basis. We may process your data without your consent if required or permitted by law.

3. WHAT PERSONAL INFORMATION DOES PALM DISTRIBUTION COLLECT?

We may collect:

  • Contact details (name, address, phone number, email, etc.).

  • Payment information.

  • Contact history (communications with us).

  • Transaction history.

  • Technical data (IP address, browser type, etc.).

  • Information from third parties and public sources (e.g., credit reference agencies).

 

We do not collect Sensitive Personal Data. However, credit and anti-fraud checks may reveal criminal offences

4. DOES DBUK SHARE YOUR PERSONAL INFORMATION?

We share your data with:

  • Service providers (IT, security, marketing).

  • Credit reference and anti-fraud agencies.

  • Professional advisors (lawyers, accountants).

  • HM Revenue & Customs and other authorities.

  • Potential buyers or merger partners.

 

We ensure all third parties respect the security and confidentiality of your data. We do not sell your personal data.

5. DATA SECURITY

We implement measures to protect your data from loss, unauthorized access, or misuse. Only necessary personnel have access to your data, and they process it under confidentiality agreements. We have procedures for handling data breaches and will notify you and regulators as required.

6. DATA RETENTION

We retain your data only as long as necessary for its purpose and legal obligations. The retention period depends on the data type and its processing needs. For more details, contact us.

7. YOUR LEGAL RIGHTS

You have the right to:

  • Access your data.

  • Rectify inaccurate data.

  • Erase your data in certain circumstances.

  • Restrict data processing.

  • Object to data processing.

  • Transfer your data to another organization.

 

We may charge a fee for unfounded, repetitive, or excessive requests and may refuse such requests. We may need additional information to confirm your identity for security purposes and may contact you for further details to expedite your request. We aim to respond within one month but will notify you if more time is needed.

8. GLOSSARY

  • "Personal data" refers to information identifying an individual.

  • "Sensitive Personal Data" includes racial or ethnic origin, political opinions, etc.

  • "Legitimate interest" means processing data for business interests while considering your rights.

  • "Comply with a legal obligation" means processing data to meet legal requirements.

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